Nicolas Arfelis, José M.
Fatjó Hurios, Francesc
Mestre Roca, Gabriel
Cuevas Ortega, Francisco Javier
Gorchs Molist, Montserrat
- Graduates in medicine and surgery.
- Holders of pre-EHEA diplomas or bachelor's degrees in nursing.
- Holders of pre-EHEA degrees/diplomas and bachelor's degrees in health sciences.
- Other technicians, holders of diplomas or bachelor's degrees working in the health area.
The course is also open to students with no prior university education, who will acquire the same knowledge and skills and receive a specific qualification for their learner group. Information on the access requirements and other conditions can be obtained from the course directors.
- To acquire knowledge and practical skills for process management methodology.
- To understand, optimize and revise the process of health care (process flows).
- To learn operations management techniques (application of Lean management and Six Sigma) to improve organizational process efficiency.
- To acquire knowledge and practical skills for
the Lean methodology and tools in the health system.
- To acquire knowledge and practical skills for the use of the Six Sigma DMAIC (Define-Measure-Analyse-Improve-Control) methodology in the health system.
B) Specific:
- Definition, process types. Process maps.
- Process Management. Costs of No Quality.
- Lean Philosophy.
- To learn to apply the main Lean tools.
- Establishment of Lean project in format
A3.
- Kaizen: Preparation, Phases, Responsibilities and Dynamics.
- Basic concepts of Six Sigma terminology.
- Practical application of House of
House of Quality, Kano and Critical to Quality (CTQ)trees.
- Practical application of the process flow measure methodology. Introduction to basic
methods of process flow analysis.
- Introduction to basic graphic and statistical methods of data analysis. Application of basic methods to select improvement actions. Understanding and practical application of Statistical Process Control